“The single biggest problem in communication is the illusion that it has taken place”.
George Bernard Shaw
Communication is an integral part of all aspects of life and business.
In today’s fast-pace world, we are often so busy that we are not present with the quality of our interactions with others.
The effect of what we say, to whom, and when, is often overlooked or underestimated.
Investing time in strengthening our communication skills can help increases success in business by reducing stress and building the confidence required to create a positive work environment.
Business Training Program, developed by Kass Thomas, creates a shift in group and individual dynamics by inviting people to go beyond verbal and visual communication in order to establish more authentic connections with everyone the encounter.
Gone are the days of ‘fake it until you make it’.
Transparency, and flexibility in communication give way to more enthusiasm for increasing productivity and establishing reliable human resources in an ever-changing workplace.
What is the
Business Training Program?
Business Training Program is about enhancing one’s capacity to communicate more effectively.
The program gives company directors, managers and employees the steps necessary to know how to include the needs of others in their interactions, without excluding themselves.
This makes all conversations more engaging and eliminates defensive posture.
Instead of reacting to provocations, using coping mechanisms, or reverting to automatic responses, they opt for the approach that will create more for everyone involved.
As a result, after the training, participants are more eager to contribute to the shared mission and achieve the goals and targets set forth by the organization.
Business Training Program: Sessions, Content & Outcome
Business Training Program
currently consists of two different levels of training. Level I and Level II.
Both levels are divided into specific sessions which progressively guide participants toward enhanced communication skills using the
Additional details about the sessions are readily available upon request.
Below is an outline of the Level I sessions.
What do the Level I Training sessions entail?
Depending on the package option (see below) you choose the number or sessions and their content may vary accordingly.
The full Level I package includes four different sessions with a duration of 3 to 4 hours each.
One live or online Follow-up session is included in the full package.
Additional follow up sessions are also available, upon request.
Level 1 – sessions 1- 4
Level 1 - session 1
Presentation, explanation, interaction (3-4 hours)
This session incorporates an initial presentation and explanation of the
with examples of how to apply them in different areas of life and business. The session includes interactive demonstrations and exercises to allow participants the opportunity to practice using the steps in a variety of scenarios.
Participants begin to see a different way to approach communicating with more ease, authenticity and less conflict.
As they start applying these steps in daily living, they experience reduction in stress and discover new channels of communication to expand their personal and professional encounters.
Level 1 - session 2
Transforming problems into possibilities (3-4 hours)
In this session, the Trainer uses common behavioral patterns to show participants how to transform situations and obtain positive outcomes.
Working in pairs, participants practice using the steps to move conversations in the direction that will produce the best possible results.
- Participants learn how to strengthen their intuitive skills and recognize shifts in the conversation as they apply different steps.
They are guided to identify triggers, so that they can make different choices and change challenging situations into mutually beneficial outcomes.
This is an interactive session pepped with high energy as the participants get to apply the steps in action.
Level 1 - session 3
Team building and Leadership (3-4 hours)
During this session the Trainer will set up role-play scenarios.
Participants will experience different aspects of the communication process which will enlarge their zone of influence with customers, colleagues and service providers.
As a result, they increase confidence in exercising their intuitive skills by putting the steps into practice in realistic situations.
This interactive session permits participants to experience the difference in communication when they employ the
Using an array of different topics, participants get a chance to enhance their presentation skills, and learn how to give and receive constructive and intuitive feedback.
- This ‘hands-on’ style of training aids in increased diversification of bilateral communication skills in participants.
This type of expertise is highly useful in any workplace. They learn how to be a good leader, and/or be part of a team.
And, if the situation demands, then lead by following.
- Participants are now equipped with an increased agility to alter the course of any communication and get the best out of any situation.
Even in the light of disparate points of view, they can turn any conversation around, and reach a point of healthy agreement.
This is immensely helpful while dealing with different personalities, and/or working under tight deadlines.
Practically speaking, this session teaches participants how to smoothly maneuver through any meeting, and at the end of it, be ready with action points.
Level 1 - session 4
The step in action: improvisation, feedback and overview session (3-4 hours)
The Trainer gives specific feedback tailored to individual participants. Group discussions further prepare trainees to become the
and incorporate these steps into their approach to all aspects of life and communication.
During this final session, participants master their communication and presentation skills through improvisation, role playing, real life scenarios and “elevator speeches”.
They clear any doubts they have about their own communication skills and learn how to provide empowering feedback that helps everyone present in the session. To wrap up the course, the session ends with a summary of how to move forward. (2-4 hours)
- Trainees gain unshakable self-esteem and expand their zone of comfort to be able to move easily through any situation.
- They know how to create magical moments in all their communication, and in their lives.
Follow up sessions – live and/or online
Follow-up sessions are extremely helpful in keeping the pathways open to continued success in communication.
These sessions can be scheduled live or online and can be tailored for current situations that arise in the company.
Once participants have had a chance to metabolize their experience with the
, new awareness often arise, and these sessions can be quite practical in adapting their approach to new scenarios.
These follow up sessions are also helpful in recognizing if additional sessions are being requested.
What does the
Business Training Program shows us?
How to be present
- This means that you will have the ability to be aware of what needs to be communicated and in what way, when and with whom.
- Helping participants to develop their intuitive abilities when in the middle of a conversation allows them to increase their creativity and go beyond the automated response which comes from conditioned thinking, and often comes off cold to the client or listener.
This means that ideas and solutions can pop up that have perhaps not been considered before.
Team building and development Lowering Barriers
- Leading the participants through the steps of lowering their barriers so that they are able to function beyond the learn behaviors, defending a point of view, reacting to provocations, using coping mechanisms or reverting to automatic responses.
Enriching customer relations
shows you how to improve relationships with prospective customers and nurture existing clients and service providers. So often sales and management staff revert to clichés and memorized sales pitches that render their interaction with others stale or impersonal.
trains staff how to use their own personality to establish authentic personalized rapport with clients and service providers, going beyond the masks or veils of this reality.
Your managers will learn how to turn cold and mechanical conversations into creative explorations, which bring about desired outcomes that everyone can feel good about.
- They are then in touch with who they are, and their own particular brand of genius can show up.
Participants will no longer have to pretend to be “confident” “false” or “fake it until you make it”, because they will be more confident and in touch with who they really are and their own unique way of communicating.
This enables the participants to contribute to your company from a different space, which in turn will give them the platform to negotiate and be creative with both suppliers and clients being both genuine and authentic.
They will discover that when they are more engaged, they will come up with surprising initiatives.
The ultimate target of this work is for employees to communicate flawlessly with each other, your suppliers and customers with greater ease even with the more difficult conversations.
Sample of Training Package options and prices?
2 x 8 - Two 8-hour training sessions (within 2 weeks)
4 x 4: Four 4-hour training sessions (within 5 working days)
3 x 4: Three 4-hour training sessions (within 4 working days)
2 x 4: Two 4-hour training sessions (within 3 working days)
1 x 4: One 4-hour training session (within 1 day)
TRAINING PRICE: prices are tailored for the number of participants (10, 20, 35 or more) for more information please contact
Included in the above price:
to Flawless Communication book written by Kass Thomas
Participant Workbook for daily use
Follow-up session with Trainer(s)
The following items are not included in the above estimates:
Travel, Accommodation & Meals for Trainees
Cost of venue hire, snacks, refreshments or meals for participants
Prices may vary depending on number of participants, distance between sessions.
For more information , please contact
We are happy to explore the perfect course of training that fits your needs.